When the Dark Side of Post-Adoptive Use Leads to IT Discontinuance: an Exploration of the Role of Intervention
نویسندگان
چکیده
This study aims to improve our understanding of how the dark side of post-adoptive behavior can lead to IT discontinuance and the role of intervention. To this end, we developed a qualitative case study by investigating the case of Online Reverse Auctions (ORAs) in the context of the retail industry. We identified four forms of IT discontinuance, namely, chosen because of IT artifact, triggered by the unethical use of IT, imposed by intervention, or emergent as the consequences of a change in the stakes
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